96vip Privacy Policy — Our Commitment to Protecting Your Information

1. Introduction

96vip is a trusted online gaming and betting platform in Bangladesh. Our Privacy Policy explains how 96vip collects, uses, stores, and protects your personal information.

This Privacy Policy applies to the 96vip website, mobile app, and all related services. By using our platform, you are considered to have agreed to this Privacy Policy.

We believe you have the right to know where your information goes and how it is used. That is why we have written this policy to be as simple and transparent as possible — with no complex legal jargon.

2. What Information We Collect

96vip may collect the following types of information from you. Each piece of data is collected for a specific purpose, and no unnecessary information is requested.

2.1 Information Provided Directly

2.2 Automatically Collected Information

• Device Information: Device type, operating system, browser version.
• Log data: IP address, login timestamps, and page visit history.
• Location data: Approximate geographic location (IP-based).
• Gaming Activity: Betting history, win/loss records, session duration.

2.3 Information Received from Third Parties

For payment verification and fraud prevention, we may receive limited information from payment processors and verification agencies.

3. How Information Is Used

96vip uses collected information only for the purposes listed below. We never use your data beyond what has been authorized.

3.1 Service Delivery

• Creating and managing your account.
• Processing deposit and withdrawal transactions.
• Keeping gaming and betting services active.
• Managing bonuses and promotions.
• Providing customer service and support.

3.2 Security & Compliance

• Preventing fraud and money laundering.
• Completing the KYC (Know Your Customer) process.
• Fulfilling legal and regulatory obligations.
• Ensuring account security.

3.3 Service Improvement

• Analyzing and improving the user experience.
• Identifying and resolving technical issues.
• Planning new features and services.

3.4 Communication

With your consent, we may send you SMS or email notifications about new offers, bonuses, or important updates. You can opt out of such communications at any time.

4. Who Information Is Shared With

96vip never sells your personal information. However, limited data may need to be shared with trusted partners to keep our services running.

4.1 Service Providers

• Payment Processors: Mobile Banking, Nagad, Rocket — for completing transactions.
• Verification body: To verify your identity as part of the KYC process.
• Technology Partners: For platform operations and security-related activities.

4.2 Legal Requirements

In the case of a court order or a lawful request from a government authority, we may be required to provide information in accordance with the law. In such cases, we share only the minimum data necessary.

4.3 What We Do Not Do

• Selling data to advertisers.
• Sharing data with unauthorized third parties.
• Using your information for marketing purposes without your consent.

5. Cookie Policy

Cookies are small text files stored in your browser. 96vip uses cookies to enhance your experience and keep the platform secure.

5.1 Cookies We Use

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain key features of the platform.

6. Data Security

96vip protects your information using industry-standard technologies and practices. Our security systems are monitored around the clock.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
• AES-256 Encryption: For stored sensitive data.
• Firewall & IDS: To prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of protection at account login.
• Regular Security Audits: Regular reviews conducted by third parties.

6.2 Organizational Safeguards

• Only authorized personnel may access the data.
• All staff are bound by confidentiality agreements.
• Regular staff training on data protection.

6.3 Security Breaches

In the event of a data breach, we will promptly notify affected members and inform the relevant authorities.

7. Your Rights

You have several important rights under the 96vip Privacy Policy. We respect and uphold each of these rights.

9. Privacy of Minors

96vip is strictly for users aged 18 and above. We do not knowingly collect information from minors.

9.1 Age Verification

Age is verified at registration. Additional identity documents may be requested in cases of doubt.

9.2 If a Minor's Data Is Found

If we become aware that personal data from a minor has been collected inadvertently, we will immediately delete that data and close the associated account.

10. Changes to the Privacy Policy

96vip may update this Privacy Policy as needed. We will notify you appropriately before any significant changes take effect.

10.1 Notification of Changes

• For significant changes, at least 14 days' notice will be given in advance.
• Notice will be delivered via email, SMS, or a pop-up message on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

10.2 Version History

11. Contact Us

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact us. Our privacy team will respond as quickly as possible.